Emergency calls made via internet-based TRS may not function the same as traditional E911 service. You can update your Registered Location from your Sorenson videophone by calling 80 or by visiting Sorenson will confirm receipt of your Registered Location information. If you move or change your location, you must notify Sorenson immediately. When selecting Sorenson, you must provide to Sorenson the physical address (i.e., the Registered Location) from which you are placing the call, so that Sorenson can properly route any 911 calls you may make. If you later change your default provider, you can port your number to that provider. If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work. The company's offerings include Sorenson Video Relay Service ® (SVRS ®), the highest-quality video interpreting service the Sorenson ntouch ® VP videophone, designed especially for use by deaf individuals ntouch ® PC, software that connects users to SVRS by using a PC and webcam ntouch ® for Mac ®, software that connects users to SVRS by using an Apple ® computer ntouch ® Tablet, which turns the Apple iPad ® with a front-facing camera into a larger-screen mobile VP and ntouch ® Mobile, an application empowering SVRS communication via mobile devices. Sorenson Communications ® ( is a provider of industry-leading communications products and services for the deaf and hard-of-hearing. Sorenson Communications, the leading provider of VRS for deaf people who use sign language to communicate, is the largest U.S. Zapko is also an ASL mentor, skills-building workshop teacher and works in the St. "With this program in place, Sorenson continues its commitment to making sure our interpreters are highly-skilled and are ready, willing and able to provide top-notch service for VRS customers." We continue to be impressed with Nic's ability to inspire people to improve," says Dawn Raymond, Sorenson's national professional development manager and the person who nominated Zapko. Because of her leadership skills and her passion for training, she was promoted to program manager within three years. "Nic Zapko began working for Sorenson five years ago as a part-time language mentor. In 2014, the program curriculum was offered in seven locations, with more than 200 participants from VRS interpreting centers across the U.S. Through the additional training provided by this program, Sorenson has been able to maintain enough interpreters to compensate for attrition and to address increasing VRS call volumes seen at Sorenson VRS ®. In late 2013, Zapko led curriculum development for the Skill Advancement: Interpreting and Language (SAIL) program, a three-day, professional development training during which interpreters gain additional skills they can apply to their VRS and community interpreting work. All took on at least one new responsibility in the last year, successfully led a large-scale training/learning and development initiative within the last year, demonstrated a variety of leadership qualities and had the potential to lead the training or learning and development function at an organization in the next 10 years. All ETL candidates, nominated by co-workers or industry peers, were required to have been in the training industry for at least two, but not more than 10, years. We always try to empower our professional development staff to work with people - wherever they are in their learning process."ĮTL award recipients were chosen based on exceptional leadership skills, business savvy and training instinct. It's also about always being willing to listen to people. "As an educator, work isn't just about imparting knowledge - it's about the emotion that goes with learning and teaching. She says her focus - in work and in life - is relationships and people. Zapko enjoys working in an environment where being deaf and using American Sign Language (ASL) fluently are seen as assets. Says Zapko: "Our goal is to improve Video Relay Service (VRS) interpreters' skills and confidence. Zapko, who has worked for Sorenson for five years, is the program manager for two extended trainings and is part of a training team of 25 individuals who are responsible for the training and development serving thousands of sign language interpreters in the United States, Canada and Puerto Rico.
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